Verifying Your basa Account
Verification is how we protect your account — specifically your ability to withdraw. Without it, a withdrawal request sits in a pending state until the documents clear. The process is straightforward: we need a copy of a valid national ID and a quick confirmation that the mobile wallet number on your account belongs to you. Upload documents directly from the account settings
page; the file upload works on mobile camera or desktop. Once our team reviews the submission, you get a status update by the email on your account. Completing this once covers all future withdrawals, so it is worth doing early rather than at the moment you want to cash out.
- Upload Your ID — Go to Account Settings and tap Verify. Upload a clear photo of your national ID — front and back if applicable.
- Confirm Your Wallet Number — We check that the bKash, Nagad or Rocket number on your profile matches what you submitted. Update it here if needed.
- Wait for Review — Our verification team reviews submissions and sends a status update to your registered email address.
- Verification Active — Once approved, your account is cleared for withdrawals. No repeat submissions needed unless your documents change.